Shipping policy

Shipping Policy

This Shipping Policy applies to all rentals, try-ons, and subscription orders placed with Rent My Wardrobe NZ Limited (ā€œRMWā€). By placing an order, you agree to the following terms:

1. Dispatch & Delivery

  • Orders are dispatched 1ā€“5 days before the customerā€™s rental start date, subject to garment availability.
  • Dispatch occurs Monday to Friday, excluding public holidays. Weekend dispatch is not available.
  • Customers will receive tracking information by email once the order has been shipped.
  • Delivery times are determined by NZ Post and may vary depending on location, courier delays, or unforeseen circumstances.

2. Shipping Fees

  • Standard return shipping rates apply per order (subject to change without notice):
    • Auckland Return: $12.00
    • Nationwide Return: $16.00
    • Rural Return: $20.00
  • Oversized garments that cannot fit into one satchel may incur additional shipping charges.
  • Any surcharges for rural addresses are the customerā€™s responsibility. RMW reserves the right to adjust shipping fees if an address is incorrectly entered at checkout.

3. Responsibility During Transit

  • Once scanned into the NZ Post system using the provided prepaid satchel, the garment is covered under RMWā€™s courier account.
  • If the customer chooses not to use the RMW prepaid satchel, the customer assumes full liability for loss, delay, or damage during transit.
  • Orders delivered late due to courier delays are not the responsibility of RMW. In certain cases, store credit may be offered at RMWā€™s discretion, provided the garment is returned unworn and within 12 hours of receipt.

4. Returns by Post

  • All postal rentals and try-ons must be lodged over the counter at NZ Post by 12:00 pm on the agreed return date.
  • Drop boxes are not permitted. Any garment lodged in a drop box will be considered late until scanned by NZ Post staff.
  • If a prepaid satchel is lost or damaged, the customer must contact RMW via email (hello@rent-my-wardrobe.co.nz). The tracking label can be reprinted by the customer or NZ Post. If the customer does not have access to a printer, they can purchase an overnight courier replacement (Yellow Ticket) and supply tracking details to RMW. Customers must obtain and retain an official NZ Post receipt with tracking and a timestamp. Without proof of lodgement, claims that a garment was returned will be treated as unverified, and the garment will remain the customerā€™s responsibility until received.

5. Studio Returns

  • Studio returns must be dropped at RMWā€™s Long Bay Studio byĀ 5:00 pmĀ on the agreed return date.
  • If the return date falls on a weekend or public holiday, the garment must still be returned by the deadline stated.

6. Late Returns & Fees

  • Garments not returned on time are subject to a late fee of $20 per day, per garment, accruing until scanned by NZ Post or physically received at RMW.
  • If a late return cancels another customerā€™s booking, the customer will also be charged lost income equal to the full rental fee of the cancelled booking.
  • Customers are responsible for monitoring courier cut-off times. Claims that an item was ā€œsent on timeā€ without proof of lodgement will not exempt the customer from late fees.

7. Liability for Loss or Damage in Transit

  • RMW is not responsible for items lost, stolen, or damaged once delivered to the customerā€™s address.
  • It is the customerā€™s responsibility to ensure someone is available to receive the parcel. If a parcel is left unattended and goes missing, the customer remains liable.
  • If NZ Post confirms a parcel is lost in transit before delivery, RMW will work with the customer to provide store credit or an alternative resolution.